True-North Community Counselling

Privacy Policy

LAST UPDATED: August 18, 2025

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By engaging in our counselling services, you acknowledge and agree to the following:

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1. No Medical or Psychiatric Services
   Our services do not include medical diagnosis or treatment. We do not prescribe medication, and we are not a substitute for advice or treatment from a licensed medical or psychiatric professional. If you are experiencing a medical emergency or are in crisis, please call emergency services or go to the nearest emergency room immediately.

2. Confidentiality
   All information shared in sessions is treated with strict confidentiality, in accordance with applicable laws and professional ethical standards. However, confidentiality may be broken in cases where there is a legal obligation to disclose, such as when there is a risk of harm to self or others, suspected abuse, or as otherwise required by law.

3. No Guarantee of Results
   While we strive to support you in achieving your goals, we cannot guarantee specific outcomes. The effectiveness of counselling varies depending on individual circumstances and active participation.

4. Informed Consent
   By using our services, you provide informed consent to engage in counselling and acknowledge that you understand the nature and limits of our services.

5. Jurisdictional Limitations
   Our services may be limited to clients located in specific regions due to licensing and regulatory restrictions. We reserve the right to refuse or terminate services if jurisdictional or ethical conflicts arise.

6. Sharing Your Information

      We will not sell, rent, or trade your personal information.

      We may share your information:

            With authorized staff and faculty for educational purposes

            With service providers who assist in our operations (e.g., payment processing)

            When required by law or court order

            In emergencies where your safety or the safety of others is at risk

  7. Not Emergency Services
      We are not a crisis or emergency service. If you are in immediate danger or 

      experiencing a mental health crisis, please contact emergency services or a local

      crisis line.

  8. How We Protect Your Information

      We take reasonable steps to safeguard your personal data through secure storage          systems, password protection, restricted access to sensitive information, and

      property and office only camera surveillance. Only authorized staff have access to

      your personal records for legitimate administrative purposes.

  9. Website & Online Privacy

      If you visit our website, we may collect limited information such as IP address,

      browser type, and pages visited to improve our online services. We may use cookies

      for functionality analytics, but you can disable them in your browser settings.

 10.Video/Telephone Counselling

      Video/Telephone Counselling is provided as a structured therapeutic service

      conducted via phone ensuring confidentiality, professional boundaries, and informed

      consent. Clients are responsible for ensuring they are in a private, confidential

      setting where they cannot be overheard or interrupted during telephone counselling

      sessions. Telephone Counselling is not intended for crisis or emergency situations,        and clients in immediate risk must contact emergency services or a crisis hotline.

 11. Data Retention

       We retain your personal information only for as long as necessary to fulfill the

       purposes outlined in this policy, unless a longer retention period is required by law.

 12. Changes to This Policy

       We may update this Privacy Policy from time to time. Updates will be posted on our

       website or provided through direct communication.

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By continuing to use our services, you confirm that you have read, understood, and agreed to this disclaimer.

 

info@true-northcounselling.com
587-877-9237