ON-LINE, PHONE, or IN-PERSON SESSIONS
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Accessibility Statement & Security
True-North Community Counselling
Accessibility & Security Statement
Last Updated: August 18, 2025
At True-North Community Counselling we are committed to creating a safe, welcoming, and accessible environment for all clients. Whether you meet with us online or in person, we strive to ensure that our services are available and inclusive to everyone.
In-Person Accessibility
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Our office space(s) is wheelchair accessible / has an accessible entrance and restroom.
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If you require assistance entering the building or during your visit, please let us know in advance so we can support your needs.
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Service animals are always welcome.
Online Accessibility
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We use secure video conferencing platforms that are compatible with most devices.
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Closed-captioning options can be made available upon request.
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Written communication and session notes can be provided in accessible formats if needed.
Security & Privacy
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Your confidentiality and privacy are our top priorities. All client information is protected in accordance with [relevant privacy legislation in your area, e.g., HIPAA / PIPEDA].
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Online sessions are conducted through encrypted, password-protected platforms to help ensure secure communication.
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Electronic records are stored in secure systems and are only accessible to your counsellor.
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We will never share your personal information without your explicit consent, except where required by law.
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We have surveillance cameras for the property and administration office only to protect your privacy.
Our Commitment and Inclusion
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We are dedicated to offering a counselling space that is inclusive, safe, and trustworthy. If you have concerns about accessibility or security, please reach out so we can address them promptly.
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We are dedicated to creating an environment that respects and affirms people of all abilities, backgrounds, and identities.
If you have specific accessibility needs, please contact us prior to your session. We will make every reasonable effort to accommodate your request.
Contact Us
If you have questions about accessibility or need accommodations, please reach out at:
info@true-northcounselling.com
1-587-877-9237