TRUE-NORTH COUNSELLING

True-North Master Wellness & Life Coaching, Counselling, and Consultation

Accessibility & Security Statement

Last Updated: August 18, 2025

 

At True-North Master Wellness & Life Coaching, Counselling, and Consultation, we are committed to creating a safe, welcoming, and accessible environment for all clients. Whether you meet with us online or in person, we strive to ensure that our services are available and inclusive to everyone.

 

In-Person Accessibility

• Our office space is wheelchair accessible / has an accessible entrance and restroom.

• If you require assistance entering the building or during your visit, please let us know in advance so we can support your needs.

• Service animals are always welcome.

 

Online Accessibility

• We use secure video conferencing platforms that are compatible with most devices.

• Closed-captioning options can be made available upon request.

• Written communication and session notes can be provided in accessible formats if needed.

• We have surveillance cameras for the administration office and the property.

 

Security & Privacy

• Your confidentiality and privacy are our top priorities. All client information is protected in accordance with [relevant privacy legislation in your area, e.g., HIPAA / PIPEDA].

• Online sessions are conducted through encrypted, password-protected platforms to help ensure secure communication.

• Electronic records are stored in secure systems and are only accessible to your counsellor.

• We will never share your personal information without your explicit consent, except where required by law.

 

Our Commitment
We are dedicated to offering a counselling space that is inclusive, safe, and trustworthy. If you have concerns about accessibility or security, please reach out so we can address them promptly.

 

Commitment to Inclusion

• We are dedicated to creating an environment that respects and affirms people of all abilities, backgrounds, and identities.

• If you have specific accessibility needs, please contact us prior to your session. We will make every reasonable effort to accommodate your request.

 

Contact Us
If you have questions about accessibility or need accommodations, please reach out at:
info@true-northcounselling.com
1-587-877-9237