True-North Community Counselling

Cancellation, Rescheduling, and Refund Policy

Last Updated: August 18, 2025

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At True-North Community Counselling we value your time and ours. To provide the best service to all our clients, we kindly ask that you review and follow our cancellation policy:

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1. Notice Period

   • Cancellations or rescheduling requests must be made at least 24 hours before your scheduled session.

   • For group sessions, workshops, or intensives, we require 48 hours’ notice.

2. Late Cancellations & No-Shows

   • Sessions cancelled with less than the required notice will be charged 50% of the session fee.

   • Missed appointments without notice (“no-shows”) will be charged the full session fee.

3. Rescheduling

   • If you provide notice within the required timeframe, you may reschedule your session at no additional cost (subject to availability).

4. Emergencies

   • We understand that emergencies happen. If you are facing an unexpected emergency, please contact us as soon as possible. Fees may be waived at our discretion.

5. Counsellor Cancellations

   • If your counsellor needs to cancel or reschedule, you will be notified promptly, and your session will be rescheduled at the earliest available time. No additional charges will apply.

6. How to Cancel

   • Cancellations can be made by phone, text, or email to

            info@true-northcounselling.com

            1-587-877-9237